Privacy Policy

Introduction

9ubet is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains in plain language what personal information we collect, why we collect it, how we use it, and the rights you have over your own data. By accessing or using 9ubet, you acknowledge that you have read, understood, and agreed to the practices described in this document.

This policy applies to all users of 9ubet, including visitors browsing our site, registered account holders, and anyone engaging with our services from Bangladesh. If you have any questions or concerns about how we handle your data, please contact us at [email protected] before continuing to use the platform.

Our Privacy Commitments

Information We Collect

When you register for an account or interact with 9ubet's services, we may collect the following categories of personal information:

• Identity information: your full name, date of birth (we require you to be 21 years or older), and a copy of a government-issued identity document when required for account verification.
• Contact information: your mobile number, email address, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction records related to deposits and withdrawals via bKash, Nagad, Rocket, Upay, or linked bank accounts. We do not store full payment credentials.
• Technical information: IP address, browser type, device model, operating system, and usage data such as pages visited and session duration, collected automatically when you access our site.
• Behavioural data: gameplay history, betting patterns, bonus usage, and interactions with our customer support team, used solely to improve our services and ensure responsible gaming compliance.

All information collected by 9ubet is done lawfully, fairly, and in a transparent manner. We do not collect sensitive information beyond what is strictly necessary for identity verification and legal compliance purposes.

How We Use Your Information

9ubet uses the personal information we collect for clearly defined, legitimate purposes only. These include:

• Account registration and verification: to create, authenticate, and maintain your 9ubet account in compliance with applicable Know Your Customer (KYC) requirements.
• Transaction processing: to process your deposits via bKash, Nagad, Rocket, Upay, or bank transfer, and to execute your withdrawal requests in a timely manner.
• Service delivery and improvement: to provide you access to cricket betting, live casino, slots, and crash games, and to continually refine the quality and performance of our platform.
• Customer support: to respond to your queries, complaints, or technical issues submitted through our support channels, including live chat and email.
• Responsible gaming and fraud prevention: to monitor gameplay patterns for signs of problem gambling and to detect and prevent fraudulent activity, money laundering, and other prohibited behaviours.
• Legal and regulatory compliance: to fulfil our obligations under applicable laws and to respond to lawful requests from courts, regulators, or law enforcement authorities where required.

Cookies and Tracking Technologies

9ubet uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather aggregate analytics data. Cookies are small text files stored on your device. They do not contain your payment credentials or sensitive personal details. The types of cookies we use include essential session cookies (required for the platform to function), preference cookies (to remember your language and display settings), and analytics cookies (to understand how players navigate the site so we can improve it).

You may configure your browser to refuse all cookies or to alert you when cookies are being sent. However, please note that disabling essential cookies may affect the functionality of certain features on the 9ubet platform, such as staying logged in between pages or completing a transaction.

Sharing of Your Information

9ubet does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Trusted service providers: payment processors (such as bKash and Nagad gateway partners), identity verification services, fraud detection vendors, and IT infrastructure providers who are contractually bound to process your data only on our instructions and to keep it confidential.
• Legal authorities: courts, government bodies, or law enforcement agencies in Bangladesh where we are legally compelled to disclose information, for example in response to a court order, subpoena, or to prevent an imminent threat to public safety.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

In all cases where data is shared, 9ubet takes reasonable steps to ensure that the receiving party handles your information with the same level of care and confidentiality that we apply internally.

Data Retention

9ubet retains your personal data for as long as your account remains active and for a reasonable period thereafter, to allow for dispute resolution, fraud investigation, and compliance with applicable legal or regulatory retention obligations. Specifically, transaction records and KYC documentation may be retained for a minimum period required under applicable financial regulations.

When data is no longer needed and retention obligations have been fulfilled, 9ubet will securely delete or anonymise your personal information so it can no longer be linked back to you. You may also request earlier deletion of your data by contacting our support team, subject to applicable legal constraints.

Your Rights Over Your Data

9ubet respects your rights as a data subject. Depending on applicable law, you may exercise the following rights at any time by contacting us at [email protected]:

• Right of access: you may request a copy of all personal data 9ubet holds about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected promptly.
• Right to erasure: you may request that we delete your personal data where there is no compelling legal reason for us to continue holding it.
• Right to restrict processing: in certain circumstances, you may ask us to suspend the processing of your personal data, for example while the accuracy of your data is being verified.
• Right to data portability: where processing is based on your consent or a contract, you may request that we provide your data in a structured, machine-readable format so you can transfer it to another service if you wish.

We aim to respond to all valid data rights requests within 30 days. In complex cases, we may extend this period and will notify you accordingly. We may need to verify your identity before fulfilling any request to protect against unauthorised access to your account data.

Security of Your Information

9ubet takes data security seriously. We implement a combination of technical, organisational, and physical security measures designed to protect your personal information from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data in transit, and sensitive data at rest is stored using industry-standard encryption protocols.

While we make every reasonable effort to keep your data safe, no system is completely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 9ubet will take prompt action to contain the breach and will notify affected users as required. We encourage you to also take responsibility for your own account security by using a strong, unique password and never sharing your login credentials with anyone else.

Third-Party Links and Services

The 9ubet platform may reference game content and technology provided by reputable third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own privacy policies and are responsible for the handling of any data their own technologies may collect during gameplay. 9ubet does not have control over and accepts no responsibility for the privacy practices of these independent providers. We recommend that you review the privacy policies of any third-party provider whose games you play on our platform.

Age Restriction and Minors

9ubet is strictly an adults-only platform. You must be 21 years of age or older to register an account or use any of our services. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user who has provided personal data to us is under the age of 21, we will promptly close that account and delete all associated personal data. Parents and guardians are encouraged to use available parental control tools to prevent minors from accessing online gambling platforms. If you believe a minor may have registered on 9ubet, please contact us immediately at [email protected].

Changes to This Privacy Policy

9ubet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an on-screen notice when they next log in to their account.

Your continued use of 9ubet following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we are protecting your information. If you do not agree with any changes made to this policy, you should stop using the platform and contact our support team to close your account.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9ubet handles your personal data, our dedicated privacy support team is ready to assist you. We are committed to resolving all privacy-related enquiries promptly and professionally.

Email us at: [email protected]